Contact Us

Contact us via E-mail by E-mail
Contact us via Phone by Phone

What is the best way to contact OCS?

If you have a technical question, the best way to obtain assistance is to open a technical support ticket.

If the issue is urgent or you'd rather call, please use the numbers to the left

 

 

Technical Support

Tech Support

Technical Support Wiki

If you have a technical question, we invite you first to check out our Technical Support Wiki, full of informative articles, troubleshooting tips, and step-by-step guides.

Support Ticket

Open a Support Ticket

The absolute best way in most cases to report a problem or to obtain technical support. Support tickets work just like e-mail, except they let both of us us view all responses in an easy-to-use interface.

Call Us

Call to Speak With a Support Technician

You can call us anytime at 1-800-672-8415. Click the link above for international numbers, fax information and alternative contact methods.

Support and Status Blog

Service Status and Maintenance Blog

We recommend you subscribe to this blog to keep track of the latest server and network maintenance updates, upgrades, and issues affecting service that we're currently working on.

Ruby Forums

OCS Community Forums

While not an official support method, you might find answers here. Not only are these the forums of the OCS customer community, but also home to the popular RubyForums.com.