OCS Solutions Frequently Asked Questions

OCS Solutions has been in business since 1997.

We are incorporated in the State of Alabama, USA, and are located in the beautiful renaissance city of Florence, Alabama, in the northwestern part of Alabama. We're about 1 hour west of Huntsville.

You may email the consultant you are working with, or email support@ocstech.com. You may also call or text our main number at 256-764-4035.

DevOps - Clouds

• Amazon Web Services (AWS)
• Microsoft Azure
• Linode (Akamai Cloud)

DevOps - Technologies

• Terraform
• Kubernetes (K8S)
• Docker
• GitHub Actions
• Azure DevOps
• Argo CD
• NewRelic and Datadog

Development - Languages

• Python
• Ruby
• JavaScript
• C/C++
• Bash

We currently charge $125 per hour. This is billed in quarter-hour increments with a minimum of 1 hour.

The process is easy and instant! Simply go to OCS Domains to register your domain. If you are a school, government organization, or company that wishes to pay with a check or purchase order, please contact us before your purchase and we’ll prepare an estimate for your accounting team.

Simply visit our domain transfer page to get started. Before you transfer, you’ll want to make sure that your domain is not locked at the previous registrar and that you have at least 7 days before the domain expires.

If your domain expires in less than 7 days with the old registrar, a transfer may still be possible, but in this situation we recommend renewing with your old registrar and waiting 60 days (required by ICANN) to begin the transfer to us.

You’ll receive a notice at least 30 days out advising you to renew your domain. Payment instructions are provided in the email. If you need help logging into your account or renewing the domain, please contact us and we’ll be glad to help.

It is important not to let your domain lapse. If it does, your domain may be suspended. After a grace period, your domain name will enter a status called redemption. In this phase, only you can renew it, but a redemption fee of at least $80 (depends on domain extension) may be charged. OCS has no control over this additional fee for late renewals, so we urge you to renew your domain name before expiration.

Yes. During checkout you’ll have this option, or you can request this at any time by contacting us.

Yes. For a small fee, you can add this option during checkout, or you can request this at any time by contacting us.

No, you may register your domain anywhere and host it with us. We do think you will like our low domain registration prices, however, so we encourage you to check them out first before buying.

We take security very seriously at OCS. The safety and integrity of our client's data and operations are our topmost priority. To that end, our IT operations are quite secure. Here are a few of the measures we take to this end:

• We utilize Google Workspace and ProtonMail for our It operations. Our Google Workspace configuration is highly secure with all best-practice security measures activated. We use ProtonMail for individual consultant email which not only encrypts all data but also guarantees the privacy and security of our client's communications.
• All accounts have 2FA/MFA enabled with secure backups. We have protections in place to help reduce the risk of SIM swapping and other attacks against SMS.
• All data is encrypted in transit and at rest. When possible, we utilize zero-knowledge encryption and manage our own encryption keys. We prefer vendors who provide as much privacy and security as possible.
• We use SPF, DKIM, and DMARC records, force TLS, and ensure only up-to-date clients are used for email.

OCS maintains a very small set of cloud-based operations as most of our clients maintain their own cloud-provider accounts that we simply manage. When we do manage cloud vendor accounts, we do so with the same, if not greater, protections we use for our own accounts. These protections are compliant with at least SOC 2-level compliance measures, and we confirm to ISO 27001 to match client needs.

For our own cloud operations, we use Amazon Web Services and Linode. We utilize all SOC 2 required security measures, including use of IAM accounts, auditing those accounts at least monthly, enabling of monitoring on key resources, including CPU and IO utilization. We force encryption at rest and in transit, securely back up our data with encryption and redundancy, and routinely audit firewall settings.

We use FreshBooks for our accounting, and payments are handled through Stripe. FreshBooks is PCI compliant, uses Google Cloud Platform for hosting, and has a bug bounty program. You can read about FreshBook's security policies and Stripe's security program.

We currently accept the following methods of payment:

• All major credit cards (VISA, MasterCard, American Express, and Discover)
• PayPal
• Personal and Business Checks
• Purchase Orders
• Wire Transfers

Our online ordering systems only handle major credit cards and PayPal. If you wish to pay with checks, purchase orders, or wire transfers, please contact us before ordering to make arrangements.

Payment is due in advance of services rendered, and due upon receipt of invoice. An invoice becomes overdue after 10 days and services are subject to suspension.

If you pay via purchase orders, checks, or wire transfers, we can offer NET-30 or NET-60 payment terms upon approval.

If you feel you are going to be late with a payment, please contact us as soon as possible. Depending on the type of service, we can usually make payment arrangements. We are flexible but need to know in advance to prevent automatic suspension and to work out the best possible solution with you.

We reserve the right to charge a late or reactivation fee, depending on the type of service, payment history, and past due amount. Our terms of service specify late payment terms.

OCS Solutions
PO Box 3355
Florence, AL 35630
United States of America

Log in to your account and look for the cancel services link. It varies based on the type of account you have. But in general it is found on the left hand side or on the options button of the service in question. If you don’t see it, please contact us and we’ll be glad to help.